Made to measure, with care
Shipping & alterations
Your qipao is made to your measurements and fabric choice. Here is what to expect from delivery and fit support.
6–8 weeks
Standard delivery takes approximately six to eight weeks after payment, fabric choice and complete measurements are confirmed.
Shipping included
Shipping is included in the dress price for destinations supported at checkout.
Custom-made for you
Custom-made qipaos cannot be returned for a refund. Fit concerns are handled through our alteration service.
Rush delivery: four weeks
Select rush delivery on the dress page for an additional 25% of the dress price. At US$488, the rush surcharge is US$122 per dress, for a total of US$610 with stock fabric and shipping included. Allow four weeks for delivery after payment, fabric choice and complete measurements are confirmed.
Ordering for a special date
You may enter your event type and date on the dress page. These optional details help our tailor plan your order. Choose the delivery service that allows enough time before your event; entering an event date does not automatically upgrade or shorten delivery.
If your dress does not fit
Contact us with your order number and a description of the fit concern. We will review the measurements supplied with your order and arrange return instructions for our San Diego-area alteration service.
- Your submitted measurements were correct: if the dress does not fit, we provide alterations free of charge and cover the postage.
- Your submitted measurements were incorrect: an alteration fee of 25% of the dress price paid applies, and you pay the postage.
Allow four weeks for alterations from the date the dress reaches us. Shipping time is additional to the alteration period.
Before sending your dress
Please contact us first so we can review the fit issue, confirm any alteration charge and postage arrangements, and provide the correct return instructions. A dress sent back for alteration is not a return for a refund.
Review your measurements before every order
Use our illustrated measurement guide and check your saved profile before reordering. Correct measurements give the tailor the information needed to make your dress. You can also add up to three optional fit photos through your signed-in profile.
Need help with delivery or fit?
Email info@chinesetailor.com with your order number, or use our contact page. You can check an existing order on the order tracking page.
This policy does not limit any rights you may have under applicable law.