Your qipao questions, answered.

Choose a qipao style, select an available fabric code, and enter your dress length, sleeve length, and slit preference. Complete the measurement guide, review your details at checkout, and place your order.

Our fabric collection changes regularly, and the fabrics pictured on the models are no longer available. The original photographs show each style and its tailoring details. Please choose your dress fabric from our current stock collection when ordering. The mini, knee-length and midi comparison in each gallery illustrates length only; enter your exact desired dress length in inches or centimeters.

The dress price is US$488. It includes your made-to-measure qipao, your selected available stock fabric, and shipping to destinations supported at checkout.

Our step-by-step guide has illustrations, a narrated video, and an input for each measurement. Choose inches or centimetres; height in inches uses separate feet and inches fields. All measurements are required. For desired slit length, you may leave “Tailor decided” selected.

For shoulder width, ask someone to measure across the natural curve of your upper back between the bony tips of your shoulders. If you are measuring alone, the guide also shows how to estimate it using a well-fitting button-down shirt.

Yes. Sign in to save them in your personal profile. When you reorder, you’ll be asked to check whether your measurements are still correct or need updating. Review them after any change in body size, and choose the length and sleeve preferences for your new dress.

If you are not signed in, the guide keeps a draft in that browser for up to 30 days. Sign in to keep a profile you can access on another device.

You can add up to three optional body-shape photos in Measurements & photos after signing in. Front, side, and back views in fitted everyday clothing can help explain your shape. JPG, PNG, and WebP files are accepted, up to 5 MB each.

Fit photos are private and available to you and authorised store staff. You can remove them from your profile. You do not need to upload photos to order.

Yes. We deliver to 32 selected countries, with shipping included in the dress price. See the full destination list and delivery policy.

Orders may ship from Hong Kong or the United States. Shipping is included in your dress price. Any destination import duties, local taxes or customs-handling charges are the customer’s responsibility and are not included in the dress price or free shipping.

Choose standard delivery in 6–8 weeks, or rush delivery in 4 weeks for an additional 25%. Rush adds US$122 per dress, making the total US$610. Delivery time starts when payment, fabric choice and complete measurements are confirmed. Event type and event date are optional fields on the dress page; entering a date does not change your delivery service. Read our shipping and returns information.

Sign in to My account to see your orders, or use Order tracking with your order number and the email address used at checkout. Contact us with your order number if you need more help.

Contact us with your order number and details as soon as possible. Order changes depend on how far work has progressed. Custom-made dresses cannot be returned for a refund. If your submitted measurements were correct but the dress does not fit, alterations and postage are free. If the submitted measurements were incorrect, a 25% alteration fee applies and you pay postage. Allow four weeks for alterations from the date we receive the dress. See Shipping & alterations for details and return instructions.